Laniakea Tech have partnered with RepUP to introduce StayMX/ReviewMX, which will be the future of Customer Experience & Reputation Management in Hotel Industry of Maldives. “Currently over 2000 beds across the country uses StayMX/ReviewMX & we expect it to reach over 20,000 beds by by 2020 catering to over a million tourists,” said Ali Akhthar, CEO of Laniakea Tech.
StayMX/ReviewMX is a tool that collates all your hotel reviews and social media mentions, from across 15 platforms in a single window. You can access all the aggregated information on your mobile device and respond to all the reviews, manage all issues that mentioned in the reviews, and analysis your performance comparing with your comparators so you can be updated with changes in your performance and improve it to meet your customer’s expectations, also it’ll help you determine your service price, marketing strategies and track performance across multiple properties.
The catch is that with the growth of trend in online hotel booking, accompanied is a momentous growth in reviews and feedbacks provided by customers on more than 200 online platforms. The new traveler breed decides following the reviews and feedback they read. This is where StayMX/ReviewMX comes in. It uses a patent pending algorithm to improve the reputation which leads to increase in bookings.
“In the good old days, reputation management was quite simple and basic. Things have now changed and need to be done pretty much on a real-time basis as the battle for reputation is majorly measured online. Hospitality industry is going through a fast transition and customer expectation and behavior are changing rapidly. Our aim is to solve the online reputation management challenges using technology that can be scaled globally,” said Ali Akhthar, CEO of Laniakea Tech.
“Guest intelligence collected today is either not substantial or is scattered across platforms. Integration of such systems can provide hotels with rich guest profiles and enable automation of process for better service delivery. We are excited about this partnership, are committed to providing the best hospitality technology to Maldivian hoteliers.” says RepUp, Founder and CEO, Pranjal Prashar.
Full details are available at the link below: